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LJ Hooker Hamilton City

11B Somerset Street, HAMILTON NZ 3289

hamiltoncity@ljhooker.co.nz

P O Box 655 HAMILTON 3240

Trading Hours

Weekdays: 8:30am - 5:00pm

Weekends: By appointment

Home Privacy Policy

Privacy Policy

    1. Introduction
      1. Specialist Marketing Limited (LJ Hooker Hamilton City) (Company, we, us or our) is committed to protecting your (you) privacy, and personal information.
      2. This privacy policy will help you understand what information we collect, how and why we collect that information, when we might disclose that information to third parties, how that information is stored, and how you can access and correct that information.
      3. This privacy policy does not limit or exclude any rights that you have or may have under the Privacy Act 2020 (Privacy Act).
      4. By using the products and services (Products and Services) offered by the Company, our website https://hamiltoncity.ljhooker.co.nz, engaging in our activities or otherwise provide us with your personal information, you consent to the collection, use, disclosure, storage, and processing of your personal information in accordance with this privacy policy.
    2. What Personal Information we Collect
      1. Personal information is information about an identifiable individual.
      2. The type of personal information we will collect about you will depend on the service we provide to you, and the circumstances under which we collect the personal information. It may include:

  2. From third parties

      1. We may collect personal information directly about you from the following third parties:
    2. Why we Collect Personal Information
      1. We collect your personal information for the following purposes:
        • We may collect personal information that you provide us in connection with an Open Home for the following purposes:
          • to ensure the security of an Open Home and the security of any persons who may express interest in or attend an Open Home;
          • to contact you after an Open Home to determine or otherwise address your interest in the property;
          • to contact you after an Open Home to inform you of other properties that we have listed for sale or rent;
          • to give feedback to our client on the interest generated in an Open Home.
        • Buying, selling or renting a property
          • We may collect personal information you provide in connection with a property sale agreement or a rental agreement (Property Agreement) or collected from other sources for the following purposes:

          • identifying and verifying your identity and the property;
          • acting on your behalf in accordance with the Property Agreement;
          • where applicable, advertising, promoting and, otherwise, marketing the property for sale or rent;
          • negotiating any prospective sale or rental of the property
          • liaising and exchanging information with you, the ultimate purchaser or tenant, prospective purchasers or tenants, and each of their legal and other advisors in relation to or in connection with any sale or rental of the property
          • complying with the Property Agreement, any applicable law and any dispute resolution process;
          • managing, serving and signing (or arranging signing of) the Property Agreement and managing any sale or rental of the property (including assisting with the exchange of the Property Agreement and the preparation of any required statements of account); and
          • contacting and liaising with third parties (including, without limitation, goods and services providers and insurers, contractors relating to rental property maintenance) and to provide those third parties with your personal information.
        • Other Reasons
          • We may also collect your personal information for the following reasons:
            • to interact with you, to maintain our business records, and otherwise to run our business;
            • to provide you with our Property Services including providing appraisals of properties, acting as a real estate agent for the buying and selling of properties, leasing properties, advertising properties, business broking, providing conveyancing and property settlement services, and aggregation, connection and disconnection of utility services;
            •  
          • for recruitment, employment, and contracting purposes;
          • to provide you with information about services that may be of interest to you;
          • to assess and improve our customer service to you as well as processing any complaints or enquiries made by you;
          • trade promotions, marketing, research and operations;
          • to protect and/or enforce our legal rights and interests, and defending any claim;
          • to co-operate with any government, industry, legislative, or regulatory authorities.
          • for any purpose required or permitted by law (such as complying with Anti Money Laundering/Counter Financing of Terrorism compliance);
          • for any purpose disclosed to you and to which you have consented or authorised under the Privacy Act; and
          • for any purpose that you would otherwise reasonably expect.
          • your agents or representatives;
          • our employees, contractors, LJ Hooker franchises, and service providers, including IT services, and mailing houses;
          • our related companies and other business partners;
          • our professional advisers, including lawyers, accountants and auditors;

      2. We will not collect your personal information for any other purposes, unless you have expressly consented to that purpose.

          1. As a general rule, we only collect personal information for purposes that would be considered relevant and reasonable in the circumstances.
        2. How we Share Personal Information
          1. Unless expressly authorised to do so by you or under this privacy policy, we will not disclose your personal information to any third party except where disclosure relates to the purposes for which the information was collected (as stated in clause 4 above) or where we may be required by law to do so.
          2. Without limiting the generality of clause 5.1, we may disclose your personal information to:

         

         

        other service providers such as energy, telecommunication, fuel, water and insurance providers for the purpose of those providers providing their services to you at your request. Valuers, parties engaged to evaluate the property, owners corporations, financial institutions, building inspectors, real estate professional bodies (which may provide technical and other assistance to us to carry out the matters set out above) and other third parties (including, without limitation, goods and services providers and  
          • insurers and consultants);
          • courts and other dispute resolution providers; and
          • product providers where listing or purchase data is part of a data feed including the following third party data providers:
            • Cotality (formally Corelogic);
            • Homepass;
            • Activepipe;
            • Hougarden;
            • RentHomes;
            • MRI Software – MRI Vault CRM
            • Property Smarts
            • Valocity Nexus
            • Agentpoint; and
            • Palace
          • an actual or potential buyer (and its advisors) in connection with the proposed purchase or merger of any part of our business; or
          • regulators, law enforcement bodies, government agencies, courts and other dispute resolution providers.
          • Cotality is a global provider of property data, analytics, valuation tools, and risk intelligence used by real estate, mortgage, insurance, and government sectors located in the United States and Australia.
          1. Currently, the following third party providers are located overseas:

      3. Entity Name: CoreLogic NZ Limited / Cotality Australia Pty Ltd

        New Zealand Address: Level 14, 10 Brandon Street, Wellington Central, Wellington 6011

        Australia Address: Levels 6a & 7, 388 George Street, Sydney, NSW 2000

        United States Address: 40 Pacifica, Suite 900, Irvine, CA 92618

        Cotality’s Privacy Policy: For further information on how Cotality may use your personal information, please review their privacy policy by clicking here.

        MRI Software is a global name in real estate technology, with a worldwide footprint covering EMEA, the Americas and APAC. MRI became one of the first real estate  
          • software providers to serve Australia and New Zealand in 1995. Headquartered in Solon, Ohio, USA.
          • However, we cannot promise that your personal information will not be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.
          • If we provide you with any passwords or other security devices, it is important that you keep these confidential and do not allow them to be used by any other person.
            • You should notify us immediately if the security of your password or security device is breached, this will help prevent the unauthorised disclosure of your personal information.
          • We use third party service providers to store and process most of the information we collect. We use Microsoft Office 365 cloud servers located in New Zealand. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.
          • Access to information systems is controlled through identity and access management;

      4. Entity Name: MRI Software LLC

        New Zealand Address: B:HIVE Building, Smales Farm, 74 Taharoto Road, Takapuna
        Auckland 0622

        Australia Address: Level 3, 333 George Street, Sydney, NSW, 2000, Australia

        United States Address: MRI Global Headquarters, 28925 Fountain Parkway, Solon, OH 44139

        MRI’s Privacy Policy: For further information on how MRI may use your personal information, please review their privacy policy by clicking here

          1. Where we disclose personal information to third party providers overseas, we have conducted due diligence on the provider’s privacy policy and the laws of their home country and or conducted a contract review to ensure their privacy policy aligns with the New Zealand standards.
        2. How we Hold and Protect Personal Information
          1. We will take all reasonable steps to ensure the personal information collected, used or disclosed in accordance with this privacy policy is stored in a secure environment protected from unauthorised access, modification or disclosure.
          2. We will hold personal information collected in accordance with this privacy policy for as long as necessary to fulfil the purposes for which it was collected and otherwise permitted or required by law.
          3. We may electronically record and store personal information which we collect from you. When we do so, we will take all reasonable steps to keep it secure and prevent unauthorised disclosure.
          4. Some information we hold about you will be stored in paper files, but most of your information will be stored electronically on a physical internal server with a backup held by our IT Provider on the cloud, by cloud service providers:
          5. We use a range of physical and electronic security measures to protect the security of the personal information we hold, including:
          • Our buildings are secured with a combination of locks, monitored alarms and cameras to prevent unauthorised access;
          • Employees are bound by internal information security policies and are required to keep information secure;
          • Employees are required to complete training about information security and privacy;
          • When we send information overseas or use service providers to process or store information, we put arrangements in place to protect your information;
          • We regularly monitor and review our compliance (and our service providers’ compliance) with internal policies and industry best practice.
          • We take reasonable steps to destroy or permanently de-identify any personal information as soon as practicable after the date of which it has no legal or regulatory purpose, or we have no legitimate business purpose with it. In the case of information that relates to our advice services or products or services we have provided, we are required by law to hold this information for seven years. After this time, provided that the personal information is no longer relevant to any service we are providing you, we will take reasonable steps to safely destroy or de-identify any personal information. We have a records management policy that governs how we manage our information and records to enable us to destroy any information that is outdated, irrelevant or no longer necessary.
          • We work hard to keep your personal information safe. However, despite applying strict security measures and following industry standards to protect your personal information, there is still a possibility that our security could be breached. If we experience a privacy breach, where there is a loss or unauthorised access or disclosure of your personal information that is likely to cause you serious harm, we will, as soon as we become aware of the breach:
            • Seek to quickly identify and secure the breach to prevent any further breaches and reduce the harm caused;
            • Assess the nature and severity of the breach, including the type of personal information involved and the risk of harm to affected individuals;
            • Advise and involve the appropriate authorities where criminal activity is suspected;
            • Where appropriate, notify any individuals who are affected by the breach (where possible, directly);
            • Where appropriate, put a notice on our website advising our clients of the breach; and
            • Notify the Privacy Commissioner.
          1. Timeframes for keeping personal information
          2. If there is a privacy breach
        2. Rights to Access and Correct Personal Information

        Subject to certain grounds for refusal set out in the Privacy Act, you have the right to access your personal information that we hold, and to request a correction to your  

          1. personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
          2. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
          3. If you wish to exercise any of the rights described in clause 7, please contact our privacy officer using the details at clause 7.4.
          4. We may charge a fee for providing access to your personal information. We will advise you of this fee before actioning your request.
        2. How to Contact us
          1. If you wish to exercise your rights under clause 7 or otherwise have questions about this privacy policy, or you believe your privacy has been breached, please contact our privacy officer (details below).
        3. How to the Contact Privacy Commissioner
          1. If you are not satisfied with how we have handled your personal information, or wish to make a complaint to the Privacy Commissioner, you can do so by clicking here.
          2. For more information on how to make a privacy complaint with the Privacy Commissioner, please click here.
          3. We may vary this privacy policy from time to time which will be updated on our website. We will provide notice of the change by uploading the updated privacy policy on the Website. After we provide that notice you will be deemed to have accepted the updated privacy policy if you continue to use the Products and Services.
          4. If any provision in this privacy policy is found by a court to be invalid, void, or unenforceable, whether under the Privacy Act or any other applicable law, such provision will be deemed to be deleted from this privacy policy and the remaining provisions will continue in full force and effect.
          5. This privacy policy was last updated on 30 April 2026

      5. Privacy officer: Kellie Davey

        Email: kellie.davey@ljhooker.co.nz

        Address: 11b Somerset Street, Frankton, Hamilton 3204

         

         

 

 

 

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Disclaimer

All care has been taken in the preparation and compilation of this website; however, no responsibility is accepted for the information included on the website.  Some information has been obtained from third parties and has not been independently verified.  Accordingly, LJ Hooker NZ makes no representation, warranty or undertaking concerning accuracy, completeness or currency of the information provided. Interested persons should make their own enquiries and satisfy themselves in all respects about any information that is of importance to them.  LJ Hooker NZ accepts no liability whether direct or indirect for any loss or damage a person suffers because that person had directly or indirectly relied upon any information provided on this website.